By placing an order on the online store www.gastrovens.com the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept the general and payment conditions transcribed below.
Any right of the Customer to compensation for damages or compensation, as well as any contractual or extra-contractual liability for direct or indirect damage to persons and / or things, caused by the non-acceptance, even partial, of an order is excluded.
In case of unexpected unavailability of the goods and non-acceptance of the order, no charge will be made to the Customer.
Correct receipt of the order is confirmed by the system via an e-mail reply, sent to the e-mail address supplied by the Customer. This confirmation message will contain the date and time of the order, an “Order Number” and a “Customer Code”, to be used in any further communication with the seller.
It is the Customer’s responsibility to register with the correct data and to keep this data up-to-date using the login credentials.
The purchase of the goods is foreseen with payment method Credit Card, Paypal or Bank Transfer.
The card transaction takes place through the paypal electronic system. at no time during the purchase procedure does the electronic system and no member of the staff is able to know the Customer’s credit card number, which is provided by the Customer on a secure internet connection encrypted according to the current payment market standards online.
All amounts displayed on ecommerce points are expressed in Euros, which is the reference currency.
For every order placed on www.gastrovens.com, a receipt will be issued which will accompany the shipment and guarantee a 2-year guarantee on the product as required by law.
If the invoice is to be issued, it must be indicated at the time of the order and provide the tax code and / or VAT number for issuing the same. We remind you that the commercial invoice gives 1 year warranty.
For the issuance of the invoice, the information provided by the Customer at the time of the order is binding.
Delivery costs are shown explicitly at the time the order is placed. Some promotions may offer discounts equal to the shipping costs for orders over a certain value determined by the offer itself.
Gastrovens.com can in some cases only accept orders for delivery in Italian territory. The order processing times are 48 hours, in the case of goods ready for delivery. No responsibility can be attributed to gastrovens.com in case of delay in delivery of the order by couriers.
Upon delivery of the goods by the courier or Italian post office, the Customer is required to check:
that the number of packages delivered corresponds to what is indicated in the transport document;
that the packaging is intact, not damaged or wet or otherwise altered, even in the closing materials (adhesive tape or metal straps).
Any damage to the packaging and / or to the product or the mismatch in the number of packages or indications must be immediately notified, putting a WRITTEN CONTROL RESERVATION on the courier’s delivery proof. Once the courier’s document has been signed, the Customer will not be able to oppose any dispute about the external characteristics of what was delivered.
Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 3 days of delivery, according to the procedures set forth in this document.